We receive many requests every day. In order to process your request as quickly as possible, we ask you to include the following information with your request.
- What error message is displayed? (A screenshot or a screen recording of the error message is best)
- What device and operating system are you using?
- Did you try in the app or in the browser?
Please do not open multiple requests, as they will overlap with your other tickets and lead to longer wait times. Please summarize all information and your request in detail in one ticket. This way we can help you the fastest.