You can contact our support team via the following methods:
- Live Chat
You can find the live chat in the lower right corner of the registration form. If you click on the icon, the live chat will be opened.
Please note that explicit account requests can only be processed by e-mail.
You can reach the support team by e-mail at email@example.com. In order for your request to be processed as soon as possible, we ask you to provide the following information:
Please send the request to the email address you use to register with Coinpanion.
- Please send the request to the email address you use to register with Coinpanion
- Please describe your question and the issue as accurately as possible
- If applicable, please attach a screenshot of the transaction or page you have a question about
Email support is available at:
- On Weekdays: 09:00 - 17:00
As it is very important to us to answer your questions competently and reliably, our response to your message may take some time. We strive to answer every email within one business day, although sometimes it may take a little longer.
You can also reach the support team by phone at +43 670 55 42 642.
Support via hotline is available on:
- On weekdays: 09:00 - 17:00