How can I deposit money?

To invest in one or more portfolios, you first need to deposit money into your Euro account. You can make a deposit via SEPA transfer or debit and credit card:

Deposit via SEPA transfer:

Navigate to the menu item "Funds" in the dashboard.

1. Click on "Euro account"
2. Click on "Deposit"
3. Select the option "SEPA transfer"
4. Now you can make a transfer with the following bank details (please note that the deposit cannot be processed without specifying a purpose)

The transfer should reach us within 1-3 working days. Please make a request via the contact form if your deposit has not arrived within the specified time and enclose a transfer confirmation of the transaction as well as your purpose of use.

Deposit via Debit and Credit Card:

Navigate to the "Funds" menu item in the dashboard. 1.

1. Click on "Euro account"
2. Click on "Deposit"
3. Select the option "Debit and credit card"
4. Enter an amount of €50 or more and click on "Continue"
5. Enter the information of your debit or credit card
   1. Cardholder name
   2. Card number
   3. Valid until
   4. The CVV
6. Check the transaction and click "Continue"
7. Confirm the deposit and click on "OK"

The transferred amount should be visible on your dashboard within 5 minutes and you can invest your funds in one of the portfolios.

The deposit has not arrived, what do I do?

If your transfer has not arrived after 3 working days, this may be due to the following reasons:

• All 4 corners and edges of the document are not visible.
• The photo of the document is blurred or illegible.
• The front or back of the document is missing.
• The document is invalid or expired.
• The document originates from a country that is not represented in the European Economic Area.
• The purpose of use has not been specified.
• The deposit was made from a third-party account.

Please contact us via the contact form or send us an email to support@coinpanion.com if your deposit has not arrived after 3 working days.